Frequently Asked Questions

Malaga Airport is a 25 minute drive away. There are taxis available which would cost an estimated €50 one way. To organise airport transfers, or information on car hire, please contact the reception on +34 952 468 686.

Check-in is from 4:00 pm. Early check-in may be possible, subject to availability. Charges apply. Please contact the resort reception on arrival.

If you intend to arrive later than midnight on your arrival date please notify the resort as soon as possible otherwise your reservation will be deemed as a ‘No show’ and may be cancelled. To speed up check-in, please let us know your flight details (if applicable) prior to arrival.

For Saver Rate reservations a debit or credit card is required. Full payment for this reservation will be charged within 72 hours of booking. No modification or cancellation is permitted on this rate plan. Payment will be taken in the local currency of the resort, please be aware that your bank may charge you a transaction fee. If you fail to check-in, full payment of this reservation will be retained. An additional charge is applicable for the use of certain resort facilities including, but not limited to the onsite leisure facilities. Full details are available on the facilities page.

For Leisure Rate reservations a debit or credit card is required. Full payment for this reservation will be charged within 72 hours of booking. No modification or cancellation is permitted on this rate plan. Payment will be taken in the local currency of the resort, please be aware that your bank may charge you a transaction fee. If you fail to check-in, full payment of this reservation will be retained. Includes use of the gym and indoor pool facilities at the resort. An additional charge is applicable for the use of other resort facilities. Full details are available on the facilities page.

For Flexi Rate reservations a debit or credit card is required. Full payment for this reservation will be charged upon arrival at the resort. Cancellation or modification is permitted up until 7 days prior to arrival. Payment will be taken in the local currency of the resort, please be aware that your bank may charge you a transaction fee. If you fail to check-in, full payment for this reservation will be charged to the card provided when booking. An additional charge is applicable for the use of certain resort facilities including, but not limited to the onsite leisure facilities. Full details are available on the facilities page.

All bookings of 5 rooms or more are subject to Diamond's group booking conditions. Full payment for Flexi Rate group bookings must be made 30 days prior to the arrival date and the credit/debit card taken at the time of booking will be charged accordingly. No cancellations or refunds are permitted once payment has been made.

Upon check-in all guests occupying the accommodation including children must present a valid form of identification along with confirmation of your reservation.

Check-out is prior to 10:00 am. Late check-out may be available until 12 noon at a rate of €10 per hour, subject to availability. Please contact the resort reception during your stay.

Free WiFi is available in the accommodation and is included in every stay. The maximum number of WiFi devices varies depending on the size of the accommodation unit and number of bedrooms. Please see apartment amenities for details.

For Saver Rate and Leisure Rate reservations no modification or cancellation is permitted. If you fail to check-in, full payment of this reservation will be retained.

For Flexi Rate reservations cancellation or modification is permitted up until 7 days prior to arrival. If you fail to check-in, full payment for this reservation will be charged to the card provided when booking. Click Modify/Cancel Reservation on the website homepage or call +44 (0)800 358 6991.

Due to the nature of our resorts, they are not suitable or recommended for stag/bachelor, hen/bachelorette parties or similar parties.

The property has a bus stop a short walk away, and a taxi rank directly outside. Los Amigos also has plenty of street parking in the vicinity.

There are no steep gradients or inclines. Resort roads well maintained.

The reception is accessible by ramp with automatic doors, there is also an accessible toliet avalible. The bar.restaurant is also accessible by a ramp. The activities centre does have a steep step, but a portable ramp is avalible. The bowling green has no access from within the resorts as there are too many steps, it can be accessed from outside the resort, however, there is a grassy area and a high step which makes access difficult. The swimming pool is accessed by ramp and there is a pool hoist avalible. The tennis area is accessible by ramps. The playground and beach has no access from withi the resort due to too many steps.

There are designated accessible parking spaces available.

If you have any accessibility requirements or needs that you wish to discuss, please call +44 (0)845 359 0009 prior to making a reservation. Adapted units are assigned on a first come, first serve basis and are subject to availability.

Children under 18 are not permitted to stay in the accommodation unless accompanied by a parent or guardian. All under 18’s are included in the occupancy level for your apartment save for infants under the age of 2 years old.

Strollers, cribs, high chairs and more can be requested, click here for details (subject to availability)

The resorts require a valid credit card to charge a refundable security deposit of €100 per apartment upon check in. Your deposit will be refunded at the end of your stay upon inspection of your apartment(s). Please note the funds will only appear in your account once processed by your financial institution, which may take up to 10 days.

There is a supermarket providing all the essentials, and this is open Monday to Saturday from 9:00 to 18:00. During summer it may instead close at 19:00 and be open on Sunday from 9:30 to 13:00.

The Las Casitas Restaurant is open serving breakfast, lunch and snacks, and dinner from 9am to 10:30pm. 
There is also poolside bar for snacks and drinks without leaving the comfort of the pool.
For more information on dining and half board options click here.

Fuengirola is a short drive away and every Tuesday there is a vibrant street market. The centre of Málaga, birthplace of Picasso, is just a 40 minute drive. Málaga City has a number of impressive architectural attractions, such as Málaga Cathedral. The Picasso Museum is also an obvious choice for any visit. Click here for more information of things to do during your stay with us.

Espeto is a dish which is quintessentially Málaga. It is simple street food where sardines are skewered and grilled over an open wood fire, although sardines are the traditional fish to use, other types of fish such as squid, sea bream, and sea bass can also be cooked like this. The perfect accompaniment to an ice cold sangria in the sun!

Another taste of the Mediterranean which can be found locally, in and around Málaga, is pescaito frito which translates to “fried fish.”  It is made by coating fish (usually anchovies, cod, sole, amberjack, or picarel) in flour, deep frying it in olive oil, and sprinkling with salt.
 

Special requests for specific apartment locations and views cannot be guaranteed. The resort will try to accommodate your requests; however, they depend upon availability at the time of your apartment assignment at check-in.

All apartments are self-catering and meals are not included. Other extras including use of leisure facilities are not included in the room price unless booked on a Leisure Rate, however they may be available to purchase at the resort. A limited housekeeping service is provided, apartments are not cleaned daily during your stay - a cleaning schedule will be provided upon check in.

Make your holiday even more carefree when you Book Direct. There’s no need to traipse across third party websites to find the best deal, because with Diamond Resorts, when you Book Direct you are guaranteed the best deal. So you can sit back knowing your holiday is protected and hassle free, your reservation will be instantly confirmed.