Here are some of the things you can expect during your next holiday:
• Low-Touch Options: Where possible, we encourage pre-registered guests to check-in using the Diamond Resorts mobile app. Guests can also use the Express Checkout feature and find resort information using the app.
• Temperature Checks: Where required or advised by local guidelines, we will be performing temperature checks at the entrance of our resorts.
• Social Distancing: We will be posting signs, including markings on the floor, to encourage guests to maintain social distancing. We will also be adding plexiglass partitions at our front desks to provide an extra level of precaution for our guests and team members.
• Key Cards: We remain committed to reducing waste and will continue to recycle room key cards. All cards will be disinfected with medical-grade disinfectant and/or UVC light between every stay.
• Additional Cleanings: Frequently touched areas, such as luggage trolleys, payment terminals and counters, will be disinfected frequently using disinfectant sprays and UVC light. All of our resorts will be adding a disinfectant mat at the entrance for guests to walk over when entering the resort, as an extra layer of protection.
• Hand Sanitiser: We will be encouraging guests to use hand sanitiser upon arrival and will have touchless sanitisers readily available for guests.