Frequently Asked Questions
Find our answers in this page
To assist with planning your stay at one of Sunset Bay's apartments in Costa Adeje, please find answers to our most Frequently Asked Questions below.
Sunset Bay Club is a 20-30 minute drive from Tenerife South Airport.
Check-in is from 4:00 pm. Early check-in may be possible, subject to availability. Charges apply. Please contact the resort reception on arrival.
Check-out is prior to 10:00 am. Late check-out may be available until 12 noon at a rate of €10 per hour, subject to availability. Please contact the resort reception during your stay.
If you intend to arrive later than midnight on your arrival date please notify the resort as soon as possible otherwise your reservation will be deemed as a ‘No show’ and may be cancelled. To speed up check-in, please let us know your flight details (if applicable) prior to arrival.
For Saver Rate reservations a debit or credit card is required. Full payment for this reservation will be charged within 72 hours of booking. No modification or cancellation is permitted on this rate plan. Payment will be taken in the local currency of the resort, please be aware that your bank may charge you a transaction fee. If you fail to check-in, full payment of this reservation will be retained. An additional charge is applicable for the use of certain resort facilities including, but not limited to the onsite leisure facilities. Full details are available on the facilities page.
For Leisure Rate reservations a debit or credit card is required. Full payment for this reservation will be charged within 72 hours of booking. No modification or cancellation is permitted on this rate plan. Payment will be taken in the local currency of the resort, please be aware that your bank may charge you a transaction fee. If you fail to check-in, full payment of this reservation will be retained. Includes use of the gym and indoor pool facilities at the resort. An additional charge is applicable for the use of other resort facilities. Full details are available on the facilities page.
For Flexi Rate reservations a debit or credit card is required. Full payment for this reservation will be charged upon arrival at the resort. Cancellation or modification is permitted up until 7 days prior to arrival. Payment will be taken in the local currency of the resort, please be aware that your bank may charge you a transaction fee. If you fail to check-in, full payment for this reservation will be charged to the card provided when booking. An additional charge is applicable for the use of certain resort facilities including, but not limited to the onsite leisure facilities. Full details are available on the facilities page.
All bookings of 5 rooms or more are subject to Diamond';s group booking conditions. Full payment for Flexi Rate group bookings must be made 30 days prior to the arrival date and the credit/debit card taken at the time of booking will be charged accordingly. No cancellations or refunds are permitted once payment has been made.
Upon check-in all guests occupying the accommodation including children must present a valid form of identification along with confirmation of your reservation.
All apartments are self-catering and meals are not included. Other extras including use of leisure facilities are not included in the room price unless booked on a Leisure Rate, however they may be available to purchase at the resort. A limited housekeeping service is provided, apartments are not cleaned daily during your stay - a cleaning schedule will be provided upon check in.
Free WiFi is available in the accommodation and is included in every stay. The maximum number of WiFi devices varies depending on the size of the accommodation unit and number of bedrooms. Please see apartment amenities for details.
For Saver Rate and Leisure Rate reservations no modification or cancellation is permitted. If you fail to check-in, full payment of this reservation will be retained.
For Flexi Rate reservations cancellation or modification is permitted up until 7 days prior to arrival. If you fail to check-in, full payment for this reservation will be charged to the card provided when booking. Click Modify/Cancel Reservation on the website homepage or call +44 (0)800 358 6991.
Due to the nature of our resorts, they are not suitable or recommended for stag/bachelor, hen/bachelorette parties or similar parties.
The Titsa bus service operates all over Tenerife. On most days these buses operate from 06:00 till 23:30, however, it is worth checking before taking a trip as hours vary on Sundays and holidays. Discount cards are also available if you’re planning to use the buses frequently.
Special requests for specific apartment locations and views cannot be guaranteed. The resort will try to accommodate your requests; however, they depend upon availability at the time of your apartment assignment at check-in.
Children under 18 are not permitted to stay in the accommodation unless accompanied by a parent or guardian. All under 18’s are included in the occupancy level for your apartment save for infants under the age of 2 years old.
The resorts require a valid credit card to charge a refundable security deposit of €100 per apartment upon check in. Your deposit will be refunded at the end of your stay upon inspection of your apartment(s). Please note the funds will only appear in your account once processed by your financial institution, which may take up to 10 days.
The street leading to the resort is flat however Reception is located on an elevated level which is accessed by a steep incline. There is a lift from the access road to Reception level. This area of the resort also has many steps and may not be suitable for people with walking difficulties or in a wheelchair.
The reception can be accessed by a lift and the main doors are automatic. Some of the bar/restaurant are on street level, some are on the same level as the reception, and are therefore accessible by lift. Both the swimming pools are accessible via lift and there are also pool hoists and hand rails in the pool area.
Disabled parking bay vcan also be made avalible through the reception.
If you have any accessibility requirements or needs that you wish to discuss, please call +44 (0)845 359 0009 prior to making a reservation. Adapted units are assigned on a first come, first serve basis and are subject to availability.
Not on site, but the nearby shops open from 9:00 till 13:00 and then 17:00 till 20:00
Sunset Bay Club is situated in the Costa Adeje region of Tenerife, it is conveniently under a 10 minute drive to Siam Park, which is said to be one of the best water parks in the world! Also around the vicinity of Sunset Bay, long stretches of idyllic beaches can be found. Sunset Bay Club is also a 10 minute drive (with public transport options available) from the bustling Playa de las Americas, which is famous for its exciting nightlife scene and abundance of beaches, all within walking distance of the town centre. If you’re looking to go further afield, on other side of the island (an hour’s drive and an hour and a half by public transport), capital city, Santa Cruz can be found. Santa Cruz has more of an authentic local feel to it. There is plenty to see, such as the impressive Auditorio de Tenerife, multiple gardens and parks, and the Parque Maritimo Cesar Manrique, which is an incredibly designed pool and the perfect place to relax after a day of shopping and sightseeing. Puerto de la Cruz can be found an hour and a quarters drive away from Sunset Bay, this is home to a black volcanic ash beaches and Loro Park Zoo, which as the largest zoo in Europe. When buying tickets to Siam Park it is often economical to also purchase Loro Park tickets, which usually includes transport – two excellent days out to be had! Click here to find out more about experiences to be had.
Due to the history and geography of the Canary Islands the culinary scene is a fusion of flavours from Africa, Europe, and America. A must try for any visit to Tenerife is authentic tapas, the perfect snack, starter, or even full meal. Tenerife offers a wide selection of traditional tapas bars which truly cater to every taste! If you want to get a real taste for the Canary Islands then give Sancocho canario a go, which is a meal made up of the most traditional tastes of canaries. It combines a whole cooked fresh fish served with a whole load of flavours of the canaries, a tantalising exploration for the taste buds.
Make your holiday even more carefree when you Book Direct. There’s no need to traipse across third party websites to find the best deal, because with Diamond Resorts, when you Book Direct you are guaranteed the best deal. So you can sit back knowing your holiday is protected and hassle free, your reservation will be instantly confirmed.